Refund policy

Custom work: Due to the handwritten quality of all our work, we do not offer refunds on any orders. With hand lettering, it is common for there to be variances in the spacing, size and style of letters. Calligraphy is an art and no two handwritten pieces can be identical. Although we do not offer refunds, we will gladly redo any reasonable discrepancies.

Shop orders: We do not offer refunds for any products that contain proprietary information {starter kit, beyond beginner guide, etc}, digital content which is made available immediately upon purchase or handwritten work of any kind. For non-proprietary items, an exchange will be granted for defective items. Exchanges due to purchaser error will be accommodated on a case-by-case basis and are subject to a re-stocking fee of 20% plus shipping for the return and replacement item.